We are seeking an IT Specialist to join our Managed Services Provider (MSP) team, supporting our Dallas-based and nationwide business clients. The ideal candidate is a proactive problem solver with strong communication skills and a passion for learning. This role offers the opportunity to develop new skills and advance your career in a supportive environment. Both entry-level and experienced applicants are encouraged to apply.

Responsibilities and Duties:

• Troubleshoot client IT issues and provide remote helpdesk support

• Travel to clients to perform onsite IT work and installations

• Use ticketing system to manage issues and track time for billing

• Escalate tickets and work with team members to resolve complex issues

• Provide exceptional customer service

Required Qualifications:

• 0-3 years of IT support experience

• A positive attitude and ability to communicate with customers

• A desire to continuously learn new things and solve problems

• Experience with Windows 11 operating system and printers

Preferred Qualifications:

• Experience with Microsoft 365

• Experience with Ubiquiti products

• Experience with network cabling and mounting equipment

• Experience in a Managed Service Provider (MSP) environment

• Any IT certifications

What We Offer:

• Paid time off

• 401K with matching

• Profit Sharing

• Performance based bonuses

• Competitive Salary

• Paid training and certifications

• Work from home (with some onsite client visits in Dallas)

• Growth and career advancement opportunities

• Forward thinking company with supportive work environment