Cloudavize (“Cloudavize,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us through SMS messaging. This SMS Privacy Policy (“Policy”) describes how we collect, use, store, and protect your information in connection with our text messaging program.
Information We Collect
When you opt in to receive SMS messages from Cloudavize or interact with us via text, we may collect the following information:
- Your mobile phone number
- Your name and contact details (if provided during onboarding, application, or registration)
- The content of messages exchanged between you and Cloudavize employees
- Opt-in and opt-out records, including date, time, and method of consent
- Your relationship with Cloudavize (e.g., client, job applicant, vendor contact)
How We Use Your Information
Cloudavize uses the information collected through our SMS program solely for the following purposes:
- Delivering IT support updates, service ticket notifications, and maintenance reminders
- Coordinating service appointments, project activities, and scheduling
- Sending account, billing, and administrative communications
- Facilitating job application acknowledgments, interview scheduling, and recruiting updates
- Responding to questions or requests you initiate with Cloudavize
- Maintaining records of consent and communication for compliance purposes
We do not use your mobile number or SMS data for bulk marketing, automated promotional campaigns, or any purpose unrelated to your business or applicant relationship with Cloudavize.
Cloudavize does not sell, rent, or trade your personal information to third parties.
Mobile opt-in information will not be shared with third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in delivering our SMS services (e.g., telecommunications providers, Microsoft Teams platform), solely as necessary to operate the program and under confidentiality obligations.
- Legal Compliance: When required by law, regulation, court order, or government authority.
- Business Protection: To protect the rights, property, or safety of Cloudavize, our clients, employees, or others.
Data Retention
Cloudavize retains SMS-related data, including opt-in and opt-out records and message logs, for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes. When data is no longer needed, it is securely deleted or anonymized.
Data Security
Cloudavize implements reasonable administrative, technical, and physical safeguards to protect your mobile number and SMS communication data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your SMS data:
- Opt Out: You may stop receiving SMS messages from a Cloudavize number at any time by replying
STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. - Resume Messages: Reply
START to resume messages after opting out. - Request Information: You may request information about the data we hold related to your mobile number.
- Request Deletion: You may request deletion of your SMS-related data, subject to legal and compliance retention requirements.
How to Contact Cloudavize
If you have questions, concerns, or requests regarding this SMS Privacy Policy or how your information is handled, you may contact Cloudavize through the following:
A Cloudavize representative will respond to your inquiry in a timely manner.
Changes to This Policy
Cloudavize may update this SMS Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted at the URL below with a revised effective date. Your continued participation in the SMS program after an update becomes effective constitutes your acceptance of the revised Policy.
Terms and Conditions
This Privacy Policy should be read in conjunction with our SMS Terms and Conditions, available at:
Policy URL
This SMS Privacy Policy is publicly accessible at:
