One of the last legacy platforms that many Dallas companies have been hanging onto is their landline phone system. There are many reasons for this including the fact that they’ve most likely invested quite a bit in it over the years.
It’s not always easy to leave an older system behind, but there does come a time when technology marches on and if companies don’t adapt, they end up struggling.
A case in point is the COVID pandemic that caused many companies to have to quickly convert to a remote workforce. Using cloud solutions made this possible, but things got tricky for those still using landline phones.
Employees working from home no longer had a business line to call out on, making calling customers a bit awkward because in most cases employees had to use their personal mobile phones. Incoming calls from customers also created a problem because phone lines can be forwarded, but callers aren’t going to get the same experience. For example, call transferring to another extension typically won’t be available.
Which companies fared better when it came to their phones during the pandemic? It was those who had adopted VoIP (Voice over Internet Protocol). VoIP phone systems allow business lines to be used from anywhere and any internet-connected device can make and receive calls.
VoIP is estimated to reduce start-up costs for small businesses by 90%.
If you haven’t yet moved to VoIP, it’s definitely time to consider it. Even if most of your staff may have returned to the office, it’s still critical to have a business infrastructure that’s flexible and resilient.
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Here’s Why Your Company Should Consider VoIP Business Lines
Operate from Anywhere
You can’t beat the flexibility of VoIP phone systems. Your employees can make and answer calls from any location and callers receive the same professional experience.
In the case of a storm or another pandemic that causes you to have to operate remotely, one of your main business systems is still 100% operational when your phones are cloud-based.
Users can make and receive calls from mobile devices, VoIP-enabled desk phones, or their computers.
You Don’t Have to Change Your Number
Some business owners that have had the same number for decades stick with legacy phone systems because they’re afraid of losing that phone number. This isn’t the case when you move to VoIP. You can port your existing business number to a VoIP service and use it as you always have.
The cost savings of VoIP is significant, especially for companies that are new and just starting out. There is no large up-front investment for phone system equipment, desk sets, and installation. There’s also no ongoing maintenance of hardware needed and no lengthy process to go through if you need to add another extension.
VoIP offers significant savings as well on monthly phone costs. For example, our Microsoft Teams Business Voice solution starts at just $20 per user per month.
Get a Full-Featured Phone System
The cost savings of VoIP allows companies to get a full-featured phone system for much less than they’d pay for the same features with a landline PBX system.
You get all the features you’re used to in a standard phone system, like the ability to dial extensions, a company directory, auto-attendant, hold music, transfer, 3-way calling, etc. But you also get additional cloud-only features that you can only get with VoIP.
These include things like being able to move from audio to video calling with the click of a button, voicemail to email transcription, and the ability to easily add and remove users at any time.
Just a few of the many features offered by Microsoft Teams Business Voice are:
- Caller ID
- Call routing
- Emergency calling
- Voice mail
- Call forwarding
- Music on hold
- Call block
- Auto-attendant extension dialing
- Auto-attendant call que transfer
- Multilingual Interactive Voice Responsive (IVR)
- Audio conferencing
Get a Fully Integrated Communications Platform
When you’re using cloud-based tools, you have the ability to integrate and streamline in a way that you can’t when using an offline system, like a landline phone.
VoIP allows you to connect your phone system to your internal messaging and video conferencing in a way that improves overall communications and tracks all important conversations in one place.
Ensures Business Continuity
One of the most important advantages of a VoIP phone system is to ensure your company can continue to stay fully operational in the event of a crisis. Your business phone system is one of the most important business tools you have to interface with the outside world.
Using VoIP, your customers can continue to reach you even during a massive power outage at your office, and you help ensure business continuity in the face of the unexpected.
Learn More About Our VoIP Business Voice Features
Don’t wait until the next unexpected disaster to put a cloud-based phone system in place. Cloudadvize can work with your Dallas-Fort Worth business to find the perfect VoIP plan to meet your needs.
Contact Cloudavize today for a free consultation to get started.